Masternode uptime is not guaranteed. Although routine scripts are run to monitor and maintain an online status, masternode daemon instances may briefly go offline from time to time due to a variety of factors outside of our control. These include software crashes, DDoS and and ION network disruption. We therefore cannot guarantee daemon uptime but do everything within our power to ensure maximum performance.
Our contracted hosting service provider does guarantee 99% service uptime with a Service Level Agreement (SLA), which includes the server hardware and Internet connection. ionomy will monitor and manage the hosting service and compensate on an hourly pro-rated basis. The downtime reimbursement schedule is as follows:
- Hourly - 1 hour of hosting refunded per hour of downtime
- 12 Hours - 12 hours of hosting refunded + 2 block rewards (no transaction fees)
- 24 hours - hosting refunded for the month